Privacy policy
1. Introduction
At Maximai, we take your privacy seriously and are committed to treating your personal data (hereafter “your data”) with the utmost care and confidentiality.
This Privacy Statement explains how our organization uses the personal data we collect from you and why. If you have any questions after reading this Privacy Statement, feel free to contact us at info@maximai.biz.
To avoid any misunderstandings, we would like to clarify that this Privacy Statement applies to the processing of personal data from:
- Creators: Individuals who create and distribute content via Maximai.
- Website visitors: Individuals who visit our marketing landing page.
Maximai provides the platform for this service and does not own the collected data. The creator (the person who created the chatbot) is responsible for the data they collect and is thus the data controller of respondent data.
2. What Data Do We Collect
We collect information from Creators (those who hold a Maximai account and use our service) and Website visitors (those visiting our website).
- Electronic identification data: Including IP address, device and browser data, and location data.
- Information about your use of our website: Including how you arrived on our website and the pages you visited.
- Registration information: When you register for an account, we collect your first and last name, username, password, and email address.
- Billing information: If you pay for a Maximai service, we will ask for your billing details, name, address, and financial information depending on your payment method (stored by our payment service provider Stripe).
- Chatbot data: We store your chatbot data and provide tools for you to manage this data.
3. How We Use Your Data
Maximai does not sell personal data to third parties or use it for marketing purposes or advertisements. We only collect your data with your consent or to:
- Deliver our service to you.
- Improve your user experience.
- Email you with essential product updates.
- Troubleshoot product functionality and fix bugs.
- Respond to legal requests or prevent fraud.
4. Data We Share
We only share your information with our service providers who help us operate our business. These third parties are required to comply with the GDPR framework. You can find a list of sub-processors on our GDPR Page.
5. Data Retention
If you are a Maximai chatbot creator, we do not delete the data in your account. You are responsible for determining the period for which you store the data. You can delete data in your Maximai account. If you are a respondent, you will need to ask the creator how long your responses will be stored in Maximai.
We honor all deletions, and all chatbot data deleted by the chatbot creator is permanently deleted from our backups within 90 days.
6. Your Data Protection Rights
As stated in our Privacy Policy, if you’ve submitted your personal data through a Maximai chatbot, the creator of that chatbot is responsible for this data. Maximai only processes this data on the creator’s behalf. Maximai creators can exercise their rights directly with us, but respondents should contact the person or organization that created the chatbot. If this isn’t possible, please contact us, and we’ll assist in any way we can.
Rights of the Creator
| Right | More Info | How to Exercise Your Right |
|---|---|---|
| Right of access | Creators have the right to learn if data is being processed, obtain disclosure regarding certain aspects of the processing, and obtain a copy of the data undergoing processing. | Contact us to exercise your right to access the data we store about you, and we’ll be happy to assist. |
| Right to rectification | Creators have the right to verify the accuracy of their data and ask for it to be updated or corrected. | You can manage your account and billing details from your Account settings. |
| Right to restrict processing | Creators have the right, under certain circumstances, to restrict the processing of their data. In this case, the owner will not process their data for any purpose other than storing it. | If you exercise this right, we will store your personal information and will not carry out any active processing unless your issue is resolved. |
| Right to erasure | Creators have the right, under certain circumstances, to obtain the erasure of their data from the owner. | If you want to cancel your account, you can do so, along with all the chatbots and responses on it, from your My Account page. Data cannot be recovered once deleted. If you want us to erase your data, please contact us. |
| Right to data portability | Creators have the right to receive their data in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another service without any hindrance. | You can export chatbot data from your Maximai dashboard in CSV format. |
| Right to object | Creators have the right to bring a claim before their competent data protection authority. | Please contact us to exercise your right to object to the data we store about you, and we’ll be happy to assist. |
7. Marketing
If visitors register with Maximai, we may send them emails about company news, updates, and related product or service information. Chatbot creators always have the right to opt out of these email communications.
8. Cookies
Cookies are small text files placed on your computer or mobile device by websites you visit. They are widely used to make websites work more efficiently and to provide information to the owners of the site. Maximai uses cookies to improve your experience on our website and with our product. For more information, visit our cookie policy.
9. Data Transfers
Maximai is based in the EU, and all chatbot and user data is stored in France, EU. Your data can be processed in countries outside of the EU by third parties that help us operate Maximai.
10. Users’ Acceptance of These Terms
By using Maximai, chatbot creators signify their acceptance of this policy. If chatbot creators do not agree to this policy, they should not use Maximai. Users’ continued use of Maximai following the posting of changes to this policy will be deemed their acceptance of those changes.
11. Changes to Our Privacy Policy
We may make changes to this Privacy Policy from time to time. In circumstances where a change will materially alter how we collect or use your personal information or data, we will send a notice of this change to all our account holders.
We keep our privacy policy under regular review and will place any updates on this web page. This privacy policy was last updated on 13 September 2022.
12. Contact
For privacy inquiries, please contact us at:
Maximai
Email: support@bizmanager.ai
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